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Flight cancellation

It’s never plane sailing, is it?

You’ve packed the car, made it to the airport, only to find out your flight has been cancelled. But don’t worry, you could be owed hundreds.

Up to £520 compensation

Expert support when you need it

Instant claim checks

100% no win, no fee

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Your flight, your rights

Under the EU Regulation (Nr. 261/2004), if your flight is cancelled, you have three options: a refund, a rebooking or, if the airline is at fault, at least £220 in compensation.

Oh, and great news, you have 3 years to claim one.

Legal obligations

Regardless of compensation, if your flight is cancelled, airlines must legally offer you a replacement flight or refund the full price of the ticket at which it was bought.

You have the following options:

Reimbursement of your initial ticket price

Alternative transport by air or rail within a reasonable time frame

Alternative transportation at a later date (depending on availability)

A return flight to your departure point as soon as possible

Dear passenger. We’re sorry to inform you…

If you do opt for compensation on top, your claim will rest on three factors.

One, the airline must be responsible for the cause of the cancellation. Two, your flight must have been scheduled to depart from the EU with any air carrier, or land in the EU with an EU air carrier. And three, and most importantly, when you received notice of the cancellation.

In general, the earlier an airline informs you, the less likely you’ll be due compensation. The table below gives you a clear idea of whether or not flight qualifies:

Pre-departure notificationAlternative flight arrivalCan I claim?
More than 14 days beforeDeparture/arrival irrelevant No
7-14 days beforeDeparts no more than 2 hours earlier/arrives less than 4 hours later No
7-14 days beforeDeparts more than 2 hours earlier/arrives more than 4 hours later Yes
Less than 7 days beforeDeparts no more than 1 hour earlier/arrives less than 2 hours later No
Less than 7 days beforeDeparts more than 1 hour earlier/arrives more than 2 hours later Yes
Less than 14 days beforeNo alternative flight offered Yes

Airmiles have never been more valuable

If you’ve flown in the EU, or with an EU airline in the past 6 years and meet the regulation criteria, you could land hundreds in compensation.

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Up to

£220

for flights up to 1,500 km

eg. London to Edinburgh

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Up to

£350

for flights 1,500km to 3,500km

eg. London to Athens

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Up to

£520

for flights over 3,500km

eg. London to Tokyo

These amounts can be reduced by 50% if your airline offers an alternative flight which meets specific time criteria relative to the original schedule.

The full package

The price of your ticket does not affect the level of your compensation. You can be travelling on a package deal, a stag do or a school trip, and you’d receive the same pay out.

As for business travellers, you’ll get the money, not your employer. It wasn’t them stuck in the airport, was it?

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Bad weather? Bad luck.

One last thing. If your flight was cancelled due to extraordinary circumstances beyond your airlines control, any form of compensation is off the table.

Whether it’s unpredictable weather, air traffic strikes, or even acts of God, lady luck has not been on your side… this time.

Top tip

Keep an eye on your spam folder in the week before you fly.

Keep an eye on your spam folder in the week before you fly.

Emails often crash land there without warning.

If you are delayed, use the extra time to your advantage.

It might come in handy when you claim.

1

Keep hold of all relevant travel documents. Boarding cards, parking tickets, receipts…

2

Ask the airline for written confirmation for the cause of the delays

3

Help yourself to complimentary food and drinks at the airport

4

Submit your claim to FlightReclaim247

Unforeseen turbulence?

100% No win, No Fee

FREE check of compensation amount

Flights leaving and arriving in the UK/EU

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FlightReclaim247.co.uk is a trading style of Claimsline Group Ltd, registered in England and Wales, Company registration number 09071409. Registered Office: C/O Burton Varley Ltd, Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. VAT registration number 199616255. Registered with the Information Commissioner's Office; registration number ZA059156. *Where the service is offered at No win no Fee this means that a customer will typically pay 40% + VAT 48% including VAT of any amount recovered by a panel solicitor although this will be subject to your individual circumstances and the actual fee may be less than this, but it will never be more. A cancellation fee may be charged by a third party/panel solicitor if you cancel outside the cooling off period.