In the event of a flight cancellation, you are entitled to:

• A full refund of your ticket or an alternative flight to your final destination.
• Compensation if you were informed less than 14 days before departure and the airline is not exempt due to extraordinary circumstances.
• Assistance such as meals, refreshments, and accommodation if necessary.

For flight delays, your entitlements depend on the length of the delay and the flight distance:

• Meals and refreshments.
• Accommodation if the delay is overnight.
• Two free telephone calls, emails, or faxes.
• Compensation if the delay exceeds 3 hours and is not due to extraordinary circumstances.

If your flight is overbooked and you are denied boarding, you are entitled to:

• Compensation based on the distance of your flight.
• A full refund of your ticket or an alternative flight.
• Assistance including meals, refreshments, and accommodation if necessary.

In case of flight problems due to Covid-19, your rights include:

• Reimbursement of the ticket if the flight is canceled.
• Re-routing at the earliest opportunity or at a later date at your convenience.
• Assistance such as meals, refreshments, and accommodation if necessary.

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Amount of compensation

All fees and charges stated above exclude applicable VAT

Passenger rights do apply in the event of a strike, particularly if the strike is by the airline’s own staff. Compensation may not be due if the strike is considered an extraordinary circumstance, like an airport or air traffic control strike.

Extraordinary circumstances refer to situations beyond the airline’s control that prevent the flight from operating as scheduled. These include severe weather, security risks, political instability, strikes by third parties, and other significant disruptions.

Yes, you can claim for a package tour. If your flight is part of a package holiday and you experience delays, cancellations, or other issues, you have the same rights as other passengers, in addition to any claims you may have against the tour operator.

To enforce your rights in case of a flight problem, you should:

1. Contact the airline directly to claim your rights.
2. File a complaint with the national enforcement body if the airline does not comply.
3. Seek legal advice or use services specializing in flight compensation claims if necessary.

Yes, passengers' rights continue to be protected by the EU261 Regulation for flights to and from EU countries. For flights within the UK, the UK261 legislation, which mirrors EU261, applies.

After Brexit, the UK261 legislation applies to flights departing from the UK, flights arriving in the UK with a UK or EU airline, and flights within the UK.

Under the UK261 legislation, the compensation amounts are:

• £220 for flights of 1,500 km or less.
• £350 for flights between 1,500 km and 3,500 km.
• £520 for flights over 3,500 km.

You can claim compensation for a flight from outside of the UK if the flight arrives in the UK and is operated by a UK or EU airline. For other cases, local regulations will apply.

You typically have up to six years from the date of the flight disruption to submit your claim, depending on the jurisdiction. It's advisable to check specific time limits as they can vary.